tek's profile

62 Messages

Fri, Jan 28, 2022 2:12 AM

Indoor Cameras Disconnecting with Disarm

I have 5 indoor Cameras and a Door Bell. Randomly, the same camera will say NO VIDEO during the recording when I disarm the system, which causes all cameras to record at once. 

The in app connection check and the Route This Help app all say my Wifi-Fi is phenomenal. 

The 5 indoor Cameras are set to 480p and the Door Bell is 720p. My internet connection is 900Mbps down and 20Mbps upload.

According, to the SimpliSafe connection requirements I am well under the threshold. 

I can't figure this out and it is driving me nuts. SimpliSafe replaced the frequently disconnected camera and the new ones is doing the same. 

Community Admin

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2.9K Messages

7 m ago

Hi tek,

 

The mystery gets deeper. So you've got 6 cams in total, and only one is having trouble. You've also mentioned that the one having trouble has been replaced, and the issue is still happening.

That somewhat suggests that where it's positioned might be an issue. You did already say in the other thread that this cam is only one room away. But did you already try moving it, even just temporarily, to a different spot?

 

62 Messages

@davey_d​ Right now the new camera is exactly 1 foot from the wi-fi router. Previously, the camera I thought was defective was doing the same thing next to the router or in the room over from the router. 

In both cases, this is the last camera added in my app. It doesn't disconnect, but the SimpliSafe app shows there is NO VIDEO when I look at the timeline after disarm. 

I tested with the Route This Help app in both areas where the camera was and I am told the Wi-Fi is great. Is it possible there is a glitch on the SimpliSafe cloud side causing the 6th camera not to upload to the servers? 

Community Admin

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2.9K Messages

Hi tek,

 

You might be onto something here. Have you already tried removing the first camera on your list and re-adding? If that camera starts acting up, and the previous #6 starts working fine, that would confirm an issue.

 

I will of course relay with our engineering team, as well.

62 Messages

6 m ago

This post seems to have resolved it, but I cannot figure out why. My firewall was on LOW SECURITY and I changed it to Custom as described here and I have only experienced a single disconnect of the Office Camera in two weeks.

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