ceebee513's profile

Fri, May 13, 2022 12:39 PM

iPhone only displays cameras in night vision mode

I got the system for a relative (my third Simplisafe install) and both the indoor and outdoor cameras display in night vision on iPhone, but displays normally on Android phones. This is regardless of the settings on the cameras or the Simplisafe app. Is there a way to adjust the settings to see clear video on iPhone?

2 Messages

3 m ago

Interesting, my iPhone cameras only display daytime. Although it displays both daytime and nighttime in Live Mode. 

Got a new camera to see if that's the problem. 

3 Messages

@westofthebrazos​ it does the same thing regardless which Simplisafe camera's involved. 

Community Admin

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2.9K Messages

3 m ago

Hi @ceebee513 , thanks for reporting.

Normally if a user says their camera is only showing Night Vision mode, I would suggest that it's because there might not be a lot of light in the room. But then you mention this is happening to multiple cameras, and somehow not on the Android version of the app.

Would you be comfortable sharing a screenshot? I might want to bring this issue to our engineering team.

3 Messages

3 m ago

Thanks for the follow up but the problem was resolved, it was an issue with the phone itself. 

Community Admin

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2.9K Messages

@ceebee513​ so glad you were able to figure it out! Please do let us know if you have trouble with anything else.