mooremd's profile

Mon, May 2, 2022 6:46 PM

NEED CAMERA AUTOMATIC RECONNECTION AFTER WIFI POWER INTERUPPTED

When I have a Power interruption and my Wifi extender must reset after power returns the Indoor and Doorbell cams do not reconnect automatically.   I called in to support and they say there is nothing I can do if I am out of town to get the cameras reconnected.  Is that true?  If so then that is a definite flaw to be fixed.

Unplugging the wifi and then replugging it in does get the cameras online.  Why cannot the Code guys set the program so that remote connection can be done?  I cannot reset the cameras on the app because at this time it requires to be at the camera with a QR code to reset the wifi.  We just need the cameras to automatically find the preprogrammed wifi 2.5 Ghz address and get back to work.   Thanks for a great system.  Just a quirk needs fixing.

Captain

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4.7K Messages

3 m ago

@mooremd I believe (key word there) your cameras should reconnect after the wifi comes back up. That said, I did multiple searches in the help Center and came up with zip, de nada, nothing.

Simplisafe, this is my second request today for what appears to be a missing article subject in the help center. For this instance, articles on what is to be routinely expected with all types of cameras when wifi goes out, when power goes out and, of course, the system itself. A nice, simple chart would be great to serve this purpose.

Thanks in advance!

Community Admin

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2.9K Messages

3 m ago

@captain11 I believe OP is specifically talking about his WiFi Extender. It sounds like the cameras have no trouble linking back up with the extender, but the extender itself is having trouble with linking to the router (or accepting the connection from the cameras again).

To be clear, all WiFi devices are designed to reconnect automatically by default, and our cameras are no different. So there might be something in either the extender or the main router's setup that might be preventing the reconnect from going through.

But regretfully, since WiFi Extenders specifically are not developed by SimpliSafe, they're a little bit out of our control. @mooremd have you already consulted the manufacturer of your WiFi Extender? 

3 Messages

@davey_d​   No I have no intention to blame the wifi extender.  Wifi is Wifi.  All other devices  connected to the extender are doing their job and no delay after a power outage.  Again,  We just need the cameras to automatically find the preprogrammed wifi 2.5 Ghz address and get back to work.  The software of the cameras should repeatedly seek the signal again that is programmed already to only connect with.  This WiFi Extender is the EXACT model recommended by Simplisafe of all WiFi Extenders.  Davey, Will you push this request for us to the engineers to discuss amongst themselves?  That is what is needed.  We expect hiccups in programming when new situations come along.  I am sure I am not the only one experiencing this flaw.  Engineers love problem solving and that is what they are paid to do.   Please push this request to them.  Simplisafe systems protect our lives and our property and we expect it to be as fail-safe as possible.   Thank you.

3 Messages

BTW, the WiFi Extender has zero problem linking back to the router in just a few seconds after power failure restoration.

(edited)

Community Admin

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2.9K Messages

@mooremd thank you for clarifying. 

Yes, all of our cameras already work just as how you describe, because as you said, WiFi is WiFi. That is, if there's ever an interruption in the connection, the cameras do already keep attempting to reconnect (I can even confirm this from personal experience - my own home is prone to power outages during storm season!).

What I suspect is that something is going wrong during the handshake to reconnect. I agree that your case is a good one for our engineers to look into, and I've already forwarded to them.

2 Messages

3 m ago

General power outage -- the cameras will NOT automatically reconnect when power is restored. Very poor design.

Captain

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4.7K Messages

@hanks424​ We have periodic outages, very short admittedly, but the cameras do usually reconnect. The big exception was during the period I had with Google WIFI.

2 Messages

The watchword is 'short' outages -- my cameras usually reconnect with short outages (like a few seconds). The problem occurs with longer (over 5 minute) power loss. The ONLY way to get back is to power cycle the cameras. Out of town=out of luck.

Design solution: small backup battery (or a large enough capacitor or eprom) to maintain data until handshake reconnect occurs. Cameras in the $100 price range should have better reliability.

Community Admin

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2.9K Messages

@hanks424 all of our cameras should be attempting to reconnect regularly, is the thing. When the power comes back on, and if your WiFi access point isn't ready yet, your SimpliSafe cameras should be trying again later.

I've already brought this issue to our engineering team, just in case.