aleksmath's profile

Thu, Feb 17, 2022 1:59 PM

Too many push notifications from the camera

Hi,

I have a SimpliSafe indoor camera. Every time, I arm or disarm the system, the camera turns on and sends push notifications to my phone. Since it happens multiple times a day, I just ignore those push notifications. But this defies the purpose of notifications, because I can miss important notifications from the camera (like if something serious happens).

Is there a way to turn off the camera notifications during the time when I'm arming or disarming the system, but still have them on when I'm away from home?

If I turn off the motion detector on the camera, would the camera still activate in the case of alarm? 

I wonder if someone has similar problems.

Official Solution

Community Admin

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2.9K Messages

Il y a 6 m

Hi aleksmath,

It sounds like what you're talking about is the Push Notification from your security system. It just so happens that your cameras will record for disarms as well, and they're attached to your system notifications if available.

For arms/disarms specifically, you're looking to disable the "Activity" category, through the app under Menu > Settings > Alerts & Notifications > Push Notifications.

You'll still get notifications when there are actual alarms, AND if your cameras detect motion.

As for that second question - yes, if you disable camera notifications (under Camera Settings > your camera > Motion Detection), that setting doesn't affect the main alarm system and you'll still get notifications for actual alarms. But you won't get alerts from the camera if there is no alarm (e.g. if an intruder gets into the home through a window with no Entry Sensor, or if they walk past your Outdoor Camera outside).