myname9876's profile

Tue, Apr 12, 2022 4:38 PM

individual account login on the app for each person in the family

Can each person login into the mobile app with their own account or do we have to share the same login credentials on all our phones?

Accepted Solution

60 Messages

4 m ago

Unfortunately, at this time, you will need to login with the same account/e-mail address. No account permissions or other e-mail addresses/accounts can be added to a single Simplisafe account. However, you can, and will want to, configure two-factor for your Simplisafe account, which can use multiple phone numbers (a cell phone number for each user that will need to login and share that Simplisafe account).

7 Messages

@Steelick​ how do you setup multi-factor authentication for more than one number?

Community Admin

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2.9K Messages

@TheRealLeoH on a SimpliSafe app that is already logged in, you can navigate to Menu > Manage Account > Multi-Factor Authentication, and add your second phone number there.

The next time you're asked to log in, and after entering your username and password, you'll see one of your phone numbers. Hit the > to select other numbers registered to your account.