G

Tue, Jan 23, 2018 2:16 PM

Camera turning on and off by itself

Hi
I am wondering why my camera turns on and off when my system is set to home or even off!?

Advocate

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2.2K Messages

5 y ago

The camera's internal motion sensors have been activated, and if you have them set to trigger recording in all modes, they will.  I don't have my phone handy to check the app, but I believe that if you set the shutter "closed" in any mode, the motion sensors will not trigger the camera in that mode.

4 y ago

I have mine set to always have the shutter closed and it randomly opens the shutter and will record. Or the app won't tell me it's recording but it just appears someone is viewing it without any record of it in the app.

Community Admin

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2.9K Messages

4 y ago

@ 5thompsons2018

Your SimpliCam should only be responding to its motion sensor, or events from your SimpliSafe system if you have it attached. So something else might be going on. If you haven't already, please do give us a call at 1-888-957-4675 so our Support team can help you troubleshoot.

Johnny M.
SimpliSafe Home Security

130 Messages

4 y ago

@5thompsons2018

Go to your timeline and figure out what the recordings are for. "motion detected" is a recording event.
Then go from there.