Thu, Feb 18, 2021 7:33 PM

Hand held control device

I have 1 hand held control missing, I wish to cancel this device. What is the procedure



4.7K Messages


@WDMillang I am guessing its your keyfob and SS2.  If you have the 24.99 monitoring plan, log into your dashboard and just remove it.If no plan,  call SS and they will remove it for you.

Community Admin


469 Messages


Hi @WDMillang,

The Keychain Remote of Keyfob can be removed from your system just as you would remove any other device. For users of the Original SimpliSafe system, you can follow the instructions on this page or for users of the All-New SimpliSafe system you can follow the instructions on this page.

SimpliSafe Social Team
SimpliSafe Home Security