A

Tue, Jan 28, 2020 7:27 PM

Incorrect information regarding download of monitoring certificate

Instructions say the following:

"An active monitoring subscription and SimpliSafe system is required to receive a certificate. To download your monitoring certificate click here
1.     Log in to your account on SimpliSafe.com.
2.     In the upper right portion of the screen, inside the blue bar that spans the width of the screen, click "download certificate' beneath the "Monitoring  
       Certificate' header.'

There is no "blue bar that spans the width of the screen, [where to] click "download certificate' beneath the "Monitoring Certificate' header.'

Advocate

 • 

2.8K Messages

Il y a 3 y

On the left hand sidebar of your dashboard, under Settings, click the Monitoring link.  This will bring you to a page where there is the 'big blue header' they're talking about.  To the far right of that blue section is a black button to "download certificate", click on it, it will bring up a prompt to open or download to your pc (it's a pdf file) - choose the option you want, to view it or save to your pc.