jack_d2e4e7's profile

Sun, Mar 13, 2022 12:18 AM

After installing 4G module, no wifi found on Simplisafe

Pretty much that, I think this is v2 version, anyway I got 4G module, instructions said to forget WIFI, remove power supply and batteries and install.  I did all that, but now it can't find wifi network 10 ft away.  I disabled 5ghz network on router, no luck. powered down wifi router, and simplisafe module and still no connection.

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Il y a 5 m

Hi jack_d2e4e7,

Yes, you'd want to disable WiFi temporarily so you could test that your Base Station's cell connection is working properly. But otherwise, installing the new cell module shouldn't be affecting the WiFi connection.

We should step back a bit to troubleshoot. Are you attempting to connect your system to WiFi through the Keypad or the smartphone app? Are you seeing any specific error messages?

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Il y a 5 m

I found solution on Reddit.

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@jack_d2e4e7​ glad to hear it! What worked for you? I'd be interested to take your findings to our engineering team.

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I am having this same issue. Is there any help/guidance someone can give me? I am attempting to access wifi through keypad. I can't access my system through my computer, it time's out.

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Il y a 5 m

I am having this same issue. Is there any help/guidance someone can give me? I am attempting to access wifi through keypad. I can't access my system through my computer, it time's out.

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@james_4df73e​ I'm not quite clear on what you're seeing. Were you able to successfully connect WiFi through your Keypad? And you're getting an error when you try to control your system through the app?

If you go into the Keypad Menu and navigate to System Settings > Diagnostics, it should be able to tell you if WiFi is truly connected. And if so, then the issue might be on the app end.

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Search reddit for it. It's how I found the solution. Not here. Can't recall what I did

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Il y a 5 m

I’m having the same issue.  Keypad says Searching for Wi-Fi networks but never finds or connects.

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@Mjohnson​ found this Reddit tip which actually worked: Try to unplug your base station, remove a battery while unplugged, and then only plug the power cable back in. You should be able to find your wifi network to join.

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Thank you! Unplugging, removing battery, plugging back allowed me to find WiFi. After, I put battery back in and all seems good now. Much appreciated.

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@Mjohnson​ Many many thanks for this.  After spending more than a few minutes trying to connect my WiFi, this worked like a charm. 

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Il y a 4 m

Thank you! Unplugging, removing battery, plugging back allowed me to find WiFi. After, I put battery back in and all seems good now. Much appreciated.

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Community Admin

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@james_4df73e​ sounds like a standard Base Station Reset is what did the trick for you. Glad to hear it!

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@davey_d​ I just installed the new hardware, and for the first time I am not happy with this company.  First, it takes real muscle to take the top part of the tower off.  Second, a set of small screwdrivers is needed to install the hardware, and that is something most people do not have (fortunately, I do).  Third, the screw to remove the old hardware is a b--ch, and easily stripped.  Finally, connecting to WiFi requires a search if one doesn't care to reset the router. 

Bottom line:  People should be told in advance what to expect.  I imagine there is a lot of folks out there cursing SimpliSafe's name.

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Il y a 3 m

@davey_d​ I just installed the new hardware, and for the first time I am not happy with this company.  First, it takes real muscle to take the top part of the tower off.  Second, a set of small screwdrivers is needed to install the hardware, and that is something most people do not have (fortunately, I do).  Third, the screw to remove the old hardware is a b--ch, and easily stripped.  Finally, connecting to WiFi requires a search if one doesn't care to reset the router. 

Bottom line:  People should be told in advance what to expect.  I imagine there is a lot of folks out there cursing SimpliSafe's name.

This comment was created from this reply

Community Admin

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@cachry​ Thanks for the feedback. I understand that the process for upgrading your module isn't the most user-friendly, and I'd be happy to forward your comment to our User Experience team.

The good news is that the 4th generation cell network (4G) should be active for the long term. So we don't anticipate you having to do a chip swap like this again for a very long time!

1 Message

Il y a 2 m

Same problem with no wifi.  Followed the procedure above and back in business!!!  Thanks Mjohnson and DaveyD!!!