hstoytchev's profile

Mon, May 9, 2022 2:27 AM

My sensor custom names keep getting erased

I have the original simplisafe system. Has been working fine for last few years. I have all my sensors named so i know where each one is and which one has an issue. But the other day, all sensor names were deleted and all i got was the codes listed on the sensors, like "1bkfg"..etc. i spent hours finding and renaming my sensors back to "front door sensor", or "kitchen glass break sensor", etc. Saved everything and called it a day. Today when i logged in again to check status, all the names i had saved were gone again. Only codes were seen. This is ridiculous. The app or simplisafe company must be doing this, because i am not. I need to know which one of my sensors is which. Without that feature, the alarm is completely useless. Imagine alarm goes off in middle of the night and you check your phone message....and instead of seeing "Front door sensor activated", you see something like "sensor 234bkg activated". How would i know which part of the house the intruder came in. If this happens one more time, i will get rid of simplisafe all together and go with a different company. Any ideas simisafe? Why wont the sensor names stay renamed after i rename them?

Official Solution

Community Admin


2.9K Messages

3 m ago

Hi folks, 

Thanks for reporting. I've seen multiple of the same symptoms already. I've reported all of your cases to our lab team, and they're in the process of investigating.

2 Messages

3 m ago

Similar experience with an original system

  • Alert emails retain (custom) device names
  • Website & app have blanks / defaulted to the sensor codes

Where are those custom name stored?

1.3K Messages

3 m ago

I am having the same problem on two separate SS2 systems.

Also reported it in a separate post not too long ago.

I logged into the online/Web App and all the sensor names for boths systems are still showing there. I also refreshed both systems as long as I was in there, now all the sensor names are showing again in the Android app.

Suggest try logging into the Web App, refresh/resync the settings, then recheck in your smartphone app.


2 Messages

3 m ago

FWIW, SS resolved this for me later today & followed up with direct contact to check in on the issue, great follow through & quick resolution, much appreciated.