whoaru99's profile

1.3K Messages

Wed, Apr 13, 2022 2:16 PM

Sensor names reverted back to serial mumbers

Not quite sure when it happened, but fairly recently I believe, all the sensor names I had put it two different SS2 reverted back to the sensor serial numbers in my (Android) smartphone app.

Web dashboard looks ok.

What's up with that?

Official Solution

Community Admin

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2.9K Messages

Il y a 4 m

Hi @whoaru99 ,

Yep, so if I understand this right, you're seeing an issue where the Android app's Devices section is only showing you the serial numbers, and not the nicknames you gave them. But when you log into the webapp on our website, the nicknames are still there?

I received word that a similar issue is already being investigated, and we'll get a fix out soon. Thanks for reporting!

3 Messages

Il y a 3 m

My app and online account also forgot all of our device names within the last week.

So, to change the settings on a device, replace a low battery, or there is an alarm trigger, we have no idea which device is involved.

We have never experienced this, and we installed the system in 2015.

Is there an update on this yet?

Also, this would have coincided with me removing a named device, and then synchronizing my settings (more below.)

(edited)

3 Messages

Il y a 3 m

I was just re-entering the location names of my sensors, through the web based interface with my desktop computer, and saved my progress after naming each sensor.  After re-naming about 6 sensors, I decided to synchronize my settings - and all of the device names that I just entered disappeared again!  Please Help!!

(edited)

3 Messages

Il y a 3 m

Also, my 2 camera names were the only devices that never lost their location names.  I hope this helps SimpliSafe with troubleshooting.

Synchronizing my settings previously never caused a problem with losing device names.

(edited)

Community Admin

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2.9K Messages

Il y a 3 m

Thanks for reporting, @rvav . I forwarded your info to our lab team and we'll be investigating further.

1.3K Messages

@davey_d​ 

I am still having the same problem with sensor names going back to serial number only on two separate SS2 systems, Android app.

I logged into the online/Web App and all the sensor names for boths systems are still showing there. I also refreshed both systems as long as I was in there, now all the sensor names are showing again in the Android app.

For others having the same issue, suggest you try logging into the Web App, refresh/resync the settings, then recheck in your smartphone app.

Community Admin

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2.9K Messages

Thanks, @whoaru99 . Yep, this might actually be a different issue than what I initially thought. Please keep an ear out - our lab might give you a call as part of their investigation.

(edited)

1 Message

Il y a 3 m

I am have a similar issue. Each of my three cameras will randomly report they sensed motion, but the name is the serial number, and there is no recording. A minute or so later that same camera will report sensing motion, but the name is correct and it records. This is getting very frustrating. We had a theft of a vehicle in our neighborhood early this morning. Our driveway camera sensed motion about the same time as the theft, but it’s name was the serial number, and it didn’t record.