geo's profile

3 Messages

Tue, May 31, 2022 2:07 PM

T-Mobile for Base Stations

Can someone confirm if getting a Tmobile SIM is an option for the new cellular module (for SS3)? I clicked to order the new cellular module, but then noticed on the order confirmation email that it referenced Verizon.

I called to ask for a Tmobile version, and she ended up sending me a SIM for AT&T. Unfortunately, Verizon and AT&T don't work where my home is, however Tmobile is rock solid.

This post was created from this comment on different post

Official Solution

Community Admin

 • 

2.9K Messages

Il y a 2 m

Hi @geo ,

Unfortunately no. Those are the only two options: Verizon or AT&T. I would suggest giving it a try anyway just in case. Or if you can, set the system up on your WiFi, which would be better anyway.

3 Messages

Il y a 2 m

Hi @davey_d ,

I tried using the AT&T SIM, and worked with tech support to ensure it was registered to my account & SS3 base station, but it isn't able to connect (disconnected the Wifi for a few days, and the Timeline log doesn't show any "Automatic Test Signal Received" entries during that time).

We have Wifi, but I highly value the cellular backup feature, in fact that's why I selected this brand, because it offered Tmobile cellular backup.

Is there an option to pay extra for a Tmobile SIM? This seems like a step backward, and I don't understand this decision.

(edited)

Community Admin

 • 

2.9K Messages

@geo​ sadly no, there are really just those two options. It's extremely rare for both AT&T and Verizon to have poor signal in an area - let alone T-Mobile (with its much smaller network) being better than both of them! It's true that we did previously offer T-Mobile coverage, but we had transitioned out of them when we upgraded to 4G.

And just to confirm - the Verizon module also didn't work for you?

3 Messages

@davey_d thank you. I know from friends who visit with Verizon phones that we have zero signal here. 

However, a neighbor told me this week that AT&T has just completed the installation of 2 new cell sites a couple streets away. So I removed my SS3 from Wi-Fi and checked to see whether I could refresh the status on the mobile app and on a keypad. Neither could connect to the SS3 base station.

I then noticed the Diagnostics menu on the keypad, and after reconnecting the SS3 to wifi, I see that under the Cell screen, it has the following info:

Status: Init

RSSI: -69db

Carrier: AT&T

Network: Home

IP: 10.192.15.xx (I intentionally masked the last 2 digits)

Can you confirm what “Init” signifies? The signal strength of -69 looks decent. What else should I try?

Community Admin

 • 

2.9K Messages

If I recall, that would be "Initializing", i.e. the module is still in the process of linking with the local cell network for the first time. I wonder, would the Base Station have a better time establishing a link if you had it outside of your house (at least while the process was going)? That's one of the things we sometimes try.

Otherwise I might want to put you in touch with a specialist for more advanced troubleshooting.