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Mon, Apr 30, 2018 1:04 AM

App - multiple users?

Can two people in the household use the app on separate phones with separate accounts? In other words, is it possible for each user to create their own username and password to log into the app on their phone, but still operate a shared alarm system? Or, do all the users in one house need to log in with the same email and password?

1 Message

3 y ago

This should be a standard feature in 2019

1 Message

3 y ago

Even ADT/Brinks handles multiple accounts... I bought the system assuming that it would support multiple accounts, which seems like a reasonable assumption given that Simplisafe is not a legacy security company. Only after my purchase did I see that there is only one account.  I would have gone with Nest Secure had I known.  My next step is to take a look at the return policy, unfortunately.

Advocate

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2.2K Messages

3 y ago

Call them, if <60 days since ordered, they will send you a pre-paid mailing label.

3 y ago

ALLOW MULTIPLE USERS!

I am very concerned that after purchasing simplisafe, I learned that there is only ONE user account. If you are a family, how is this ok?!?! Why can't multiple users at the same address activate and deactivate? We are two people and currently only one person can be linked to the app. Very frustrating.

429 Messages

3 y ago

ALLOW MULTIPLE USERS!

I am very concerned that after purchasing simplisafe, I learned that there is only ONE user account. If you are a family, how is this ok?!?! Why can't multiple users at the same address activate and deactivate? We are two people and currently only one person can be linked to the app. Very frustrating.


Multiple users work fine. Each user uses the same login credentials.

Multiple users with different permissions (each with a separate login) does not work currently (after having been requested for years).

1 Message

3 y ago

I agree. This should be a priority. The thread seems to be an year old. SimpliSafe should make this happen now.

1 Message

3 y ago

Functional Requirement!

Well, it looks like this is a key deficiency for simplisafe. This should be a core functional requirement for the app ab initio. We needed this yesterday already! Any updates? @simplisafe

Captain

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4.7K Messages

3 y ago

@svnnybits , just to further define the "we" as some customers. For me, and many others, sharing the account with your spouse is not an issue. BTW, how many individuals do you want to share the account with?

3 Messages

3 y ago

Yea it sucks. My business partner and I have a business location and then we both have offices at our homes. So the business pays for our alarm systems and we have to share an account with all three locations underneath and there is no way for him to turn off alerts so he gets the motion detection and everything for my house. They should be able to let us add On account so that we can each customize our own account how we want the alerts to act. We can't turn the alerts off completely because we both need them for the shared business location. Get your shit together SimpliSafe. Other than this it's a great system, but it is very annoying that I'm getting alerts when people are showing up at his house from the doorbell.

3 Messages

3 y ago

Also because of this he was able to access my camera in my home and watch my wife deep throat me in the kitchen. Come on simply safe I'd like to get my dick sucked in peace

Advocate

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638 Messages

3 y ago

@service_7755

I think you could have done without the explicit nature included in the second post while still getting your point across.

Although having a free alarm is lovely, the system is affordable as is the monitoring. As a customer of 5-6 years, SimpliSafe could have this feature in the works, but I would not bet on it nor expect it. Users have been requesting multiple users within the app for years, and it has not happened.

I mention the above to say perhaps purchasing a system you own (as opposed to the business) would solve your, ahem, "problems."

3 Messages

I wonder if they would seperate the account?

Advocate

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2.8K Messages

3 y ago

I'm also wondering why the two "business owners" don't have their separate HOME (home office) systems and have a third BUSINESS system.  It is the business system where you would share the account - by sharing, it would be both your names under the primary numbers necessary for the monitoring center to call regarding potential alarms.  The account holder would be the business name.

Unless I'm missing something with that post. (and I agree, please delete the non-family-friendly references -you can edit your own posts).

429 Messages

3 y ago

Additionally, some phone have separate folders. For example, my Samsung S8 has a secure folder. I can log into an already installed app with totally different credentials in the secured folder from the normal operating system. I think this is unique to Samsung phone (Knox), and much older BlackBerry phones.

2 Messages

3 y ago

One ID is a major issue. I received the kit today.  I think I need to send it back  :(
so sad.

Captain

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4.7K Messages

3 y ago

@Aj993mills, if you need another setup for your spouse, there is an easy way to do it.

6 Messages

Captain,

What is the easy way?