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Wed, Nov 14, 2018 6:31 PM

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can the base station announce which alarm is triggered?

I know the base station can chime when doors or opened.  In fact, in test mode it will announce which alarm is triggered.  But is there a way for the basement station to always announce which alarm is triggered (for example, have it say "front door", or "patio door").

2 Messages

Il y a 4 y

I have the door chime feature on and I hear the notice when a door or window opens. In test mode, the base actually announces which sensor was triggered. Is there a way to set the door chime to announce the device name in the same way? So it would basically say something like "front door open"
Note: This comment was created from a merged conversation originally titled Announce which door chime was set off

50 Messages

To my knowledge the system doesn't have this feature - but seems like a nice feature to have. When you are arming the system and inadvertently leave a door open, it will tell you which door. I believe it tells you on the keypad as well as with a verbal announcement.

Community Admin

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2.9K Messages

@stephen.wolff1

The SimpliSafe system doesn't quite have that feature that you describe.

But if you have the All New SimpliSafe system, paired with Interactive Monitoring, you can set your sensors to Secret Alert. When the system is disarmed, you'll get a Smart Alert (including the sensor's given name) whenever a door is opened.

Johnny M.
SimpliSafe Home Security

5 Messages

Johnny M., is this a feature that could be added with a software update? I also agree this would be a nice feature.

4 Messages

This is a deal-breaker for my wife. We currently have ADT and it will verbally announce which door is being opened when the system is not set. If she is home and someone enters the house she knows which door they are entering from. Does this keep her any safer? Maybe, maybe not. The intruder is already in the house by then. But she really likes it, it is a function that we already have, and it provides fairly useful information to the owner.

I'd rather go with SimpliSafe. It looks just as good to me with cheaper monitoring. It can't be that hard to add  programming such that the system announces "front door", "back door", or "garage door" instead of the generic "entry door". Get this request over to your techies and get it done.

88 Messages

100% pure rocket science to SS. A feature thats widely available on other systems and has been forever. I was hopeful the SS3 would finally have it but no dice

2 Messages

Il y a 4 y

I'm comparing SS with a few local companies who mostly use Honeywell. Weighing additional features, local company, installation vs cheaper package. The Honeywell system announces which door is open (ie when someone comes in the front door, the system can announce "front door open"). Does the SS system make a similar announcement? Does it make a ding or anything when a door is opened (when system is not armed)?
Note: This comment was created from a merged conversation originally titled Announce which door?

Captain

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4.6K Messages

@david.n.kitchen, suggest you call SS, hit option 1 and ask away.  They are friendly and low pressure.

Advocate

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2.2K Messages

Keep in mind who is installing your burglar alarm system.  If it is you, there is a pretty good chance you are not going to rip yourself off.  If it is a "professional installer", then who knows.  Some companies hire contractors, so have no background check.  So some stranger not only sees what you have, but knows all about your alarm and other security.  Some, if not all, companies even have a "secret" PIN which always lets them have access to your system "for maintenance purposes only".

5 Messages

No unfortunately the system only makes a chime sound when a door is opened. I wish it annouced which door was being opened.

5 Messages

I would like to have a voice notification of which door/window is open instead of just a beep. I lot would be nice to hear “front door open” I know some people find it annoying so there should be an option to have it on or off or only announced for certain sensors. 

Note: This comment was created from a merged conversation originally titled OPTION TO HAVE VOICE NOTIFICATIONS ON OR OFF

3 Messages

Il y a 4 y

I would like to know if there is another device which will chime and announce when an alarm is triggered? I would like one in my basement and detached garage.

Advocate

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2.2K Messages

Il y a 4 y

There are external sirens available.

3 Messages

Il y a 4 y

Greetings,
Is there a way for the base to say the name of what sensor just activated rather than just beep?
Thanks
Note: This comment was created from a merged conversation originally titled Sensor name announce

Advocate

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2.2K Messages

For the chime?  No.

Advocate

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541 Messages

Il y a 4 y

Why cant simplisafe make the system announce which door or window is open. I was looking at the cove smart system and they just came out and theres announced which door is open so its not hard to do an over the air update for this to happen. It would help us out a bunch if it would but there is a few things they could do over the air to make things better and this one woukd do it for me. Plus trying to call these people for an issue is the most ridiculous thing I have ever seen. I called cove and they answered right away so if simplisafe cant get things together cove might have to be my next move but i really don't want to, i love simplisafe and there products but just do a simple over the air update so we can have our doors being announced.
Note: This comment was created from a merged conversation originally titled Simplisafe sensors dont announce which sensor is open

Advocate

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2.2K Messages

"a simple over the air update", eh?  And you know it is a) possible and b) easy how?  Note that would be impossible for the SS2 system as the names are not available to the base and the code is burned into chips, and thus only updateable via hardware replacement.

Advocate

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541 Messages

With the new ss3 they can do it i asked them last time i was on the phone with them they said they haven't came out with that but if they did it would be a simple over the air update but they dont know if or when they would do it

Advocate

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2.2K Messages

ah, but since the knowledge of the people of the phone "varies", how reliable is that statement from one telephone person?

Maybe it is so, maybe not, and we won't have any clue until the feature is released (and probably not even then since announcing improvements is not a SS philosophy)

Advocate

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541 Messages

Lol your right but i also went on Facebook and asked them the same question yesterday and they said a whole bunch of people have been asking that question and as of now its not in the works but if it is it will be an over the air deal but they will let us know lol yea we will see if that ever happens. My neighbor has cove smart security and they just came out and theres announces with a (bing front door open) so that would be awesome because my kids are always opening doors and we keep going which door was that lol so i hope they do that update other than that love the system

96 Messages

I suppose it could be a handy option for some as long as it's not the default. The simple 'ding' is enough for me.

10 Messages

Il y a 4 y

It already does this in Test Mode, why cant we have an option to either sound the basic chime or announce the entry sensor "Name" that we've put a name to?

Would be useful if upstairs to hear "Kitchen" vs "Window" vs "Front Door".

I've heard from Tech Support many others have been asking for this feature as well.
Note: This comment was created from a merged conversation originally titled Is there a way to have base station announce Entry Sensor "Name" vs chime when the entry sensor is triggered?

2 Messages

Il y a 3 y

Is there any way to get the base station to announce which entry sensor has been opened?
For example, if the window in the back of the house was opened, the base station could say "Office Window Open'.
The way it works now(doorbell chime only), has you running around the house looking for the window or door that was opened.
Note: This comment was created from a merged conversation originally titled Base Station announcement

Advocate

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2.2K Messages

No, there is not.  The closest you can come is to put it into "test" mode, when it will then say "entry sensor".  Which is little more helpful than a chime, and I think test mode times out fairly quickly.

2 Messages

I've had a couple false smoke detector events that triggered alarms at night. Not having a verbal announcement of which smoke detector is alarming (we have 3, including two out of earshot) is a real hindrance in determining the location of the source of the alarm.  Reading an alert text on my cell phone is impossible when central dispatch is calling me on the same phone. I have had to resort to asking dispatch what & where triggered the alarm.  This is not an acceptable design by any stretch of the imagination. 

2 Messages

Il y a 3 y

I just installed my system and still trying to get used to all features. However, I just realized that the home base would not verbally announce which door is open but just a short beep.

This might be a deal-breaker for me as it's impossible to hear anything when the room is not quite or if I'm in another room. One of the main reasons for getting this system is to be clearly notified whenever someone opens a door so everyone feels safer at home (especially a multi-floor home) however this system is obviously lacking this feature. Will this be updated anytime soon?

Thank you.
Note: This comment was created from a merged conversation originally titled Verbal announcement when doors are open

1.3K Messages

This request has been around for years but you see how it is.

Best you can do is set the sensors to Alert Only and get SMS notification. The base will not announce but your cell phone will.

But, you need the interactive monitoring plan,  and setting sensor to Alert Only gives the SMS notice (even in Off mode) but set that way the sensor will never trigger an actual alarm.

You could put two sensors on important doors but most rather would not.

Aside from those things, your only other option is return if you can't be without door announcement. I strongly urge NOT holding your breath while waiting for it.

Advocate

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2.8K Messages

You can set your individual siren to chime along with the base station chime (and both have options for volume for low/med/high).  There is no feature to announce which door/window sensor or any other sensor is open or closed (except in Test Mode, which announces the named sensor, or, when you have a door or window open when you arm the system, the base will announce "sensor open" - but won't tell you which one - in that case, if you have SS3, look on your keypad display, it will have a caution icon or "!" at the top left of the display, press on it and it will tell you which sensor is open).

2 Messages

Il y a 2 y

HI Folks at SimpliSafe

New user and I was super excited to get your system as when I bought it I was told that the base station would chime and also announce which sensor was tripped (i.e. if someone opened the garage door). Unfortunately this isn't the case at there is just a chime that sounds when any sensor is tripped.

After playing around with the system I noticed that in "Test" mode the base station actually announces the sensor name (i.e. Garage Door) which is exactly what I was looking for. From a software perspective it appears you have the attributes available for sensor name, so is there anything on your Road map to have the normal operation utilize the sensor "name" with the chime?

I've seen many hits when I googled this so hoping you can shed some light on this as many folks are asking for it.

Thanks Very Much,
Drew
Note: This comment was created from a merged conversation originally titled Having Sensor Chime announce sensor name

326 Messages

Simplisafe doesn't pay any attention to this forum and is very unlikely to ever answer your post.

You are right, this is a top request.  I'd like to see this too.  A lot.

Best you can do is call them and talk to them about it.  I'm not saying that they'll care or implement it, but it definitely won't get any attention here.

2 Messages

Il y a 3 m

I recently left ADT to go with Simply Safe to secure my property. I have 4 motion detectors to cover 3 separate levels of my house and 4 door sensors. My question is, will Simple Safe ever program the base station to tell you which field device was activated during an alarm event? That would be a huge help when in home mode to let you know where the breach in security took place. Expanding on what they have or making it possible for the base station to give a  breach location would be unbeatable. It would also be very valuable to the people in the house to know where the intruder is and how much time you have to secure your family or fight 

Note: This comment was created from a merged conversation originally titled Sensor Announce

Community Admin

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2.9K Messages

@dutchowens57​ right now, the SimpliSafe Base Station is not able to announce which sensor is triggered, by name.

During an alarm event, with the main siren blaring, you might not even hear anything else. So the best solution is to enable Smart Alerts, which can be sent through App Notification, SMS, or email. They can even be sent to as many contacts as you want, so any family members with phones or tablets can get the alert right away. Smart Alerts contain info about the type of alarm (burglary, fire, etc.), as well as which sensor triggered.

But the Base Station is actually at least capable of announcing the names. It already does so during Test Mode. It just hasn't yet been enabled outside of Test Mode.

That's why I moved your comment to this thread - it sounds like you're asking for a similar thing, and I wanted to add your voice here.

(edited)

2 Messages

Alert Texts are a good idea for casual monitoring, but during an Alarm situation are iffy - Central Dispatch will call almost immediately and it's tough to multitask on a cellphone 10 seconds after waking from deep slumber. 

3 Messages

Il y a 1 m

Currently the hub just chimes when a sensor ed door is opened. It be an easy software update for hub to tell which door was opened. This feature is available in all the security systems except SimpliSafe. 

The reason I need this feature is, when my kids open the door and go out, I want to know which door was opened. It can be main door, balcony door, backyard or their room window. 

Note: This comment was created from a merged conversation originally titled SimpliSafe Hub Should Tell us which door was opened

1 Message

Il y a 21 d

Can you please prioritize this feature? It shouldn’t be too hard to release given sensor names are already voiced by the base station when their battery are low.

Can you at least set expectations with your customer base?

14 Messages

Il y a 14 d

Going to add my voice to this thread.  I just switched to SS from an old GE SimonXT system, which had the capability to announce the name of the sensor being triggered.  If they could do it 10+ years ago, certainly it can be done now.  If the SS base station can do it in test mode, it shouldn't be too hard to announce the names on a trigger.