captain11's profile
Captain

Captain

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4.7K Messages

Mon, May 9, 2022 2:12 PM

0

Help Center - Getting back to basics

As I did my daily search for Simplisafe FCC filings (yeah, 99.9% dull but do hit some gold now and then) I thought I would head over to the Help Center and start a daily routine there for things I expected to easily find.  To my surprise, I couldn't find Owner Manuals.  Tried several modifications and still came up empty. Yes, I did find several articles that "sort of" answered the query, but not the actual owner manuals.

Apologies if I missed them, but Davey, they should be there clearly posted by bullet point for each product. KISS should be the golden rule, and this example is a clear sample of that. Same for the firmware update section of the community. Yep, it's there in conversation form, but how about a concise bullet point listing of the current firmware for all products in one place?

Don't get me wrong, this new community is light years ahead of the old state of the art 1997 community, but, it can be better.

What do you think? What suggestions do you have?

Official Solution

Community Admin

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2.9K Messages

3分前

Hi Captain,

We have the Manuals on their own dedicated page here. But you're right, folks would be expecting to find that same info on our Help Center, and we could do with a bit of consolidating.

And you're right, the primary point of my firmware update posts is to open up conversation - so if anyone has trouble or stumbles upon a bug, I can report it to out engineers.

Both are great suggestions, however, and would be great for our Help Center team to keep in mind as we work on future improvements.

Captain

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4.7K Messages

@davey_d​ Wow, didn't even see that page, but it is missing many of the products....simplicam, outdoor camera, door lock, etc, so an update is in order. Thank you for the awesome quick reply and the link, look forward to ongoing improvements!

(edited)

2 Messages

22日前

is there a video or a collection of videos that help us get acquainted with the system?  I need to watch videos....I have questions about all kinds of things

Terry

2 Messages

22日前

I need some primer videos on basic usage and common glitches or problems..like a motion sensor went off while I was at work....... What do I do now?  the red light is on my little tower....how to turn it off....  how do I know where the motion sensor is located that went off to resolve this problem.  etc etc....

Thank you

Community Admin

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47 Messages

@terrystrand​ Welcome to the Community! 

It sounds like a motion event was triggered on your system. In the event this was a false alarm, the first thing I'd recommend is going over this article from our Help Center to identify the best steps to take for positioning your Motion Sensors.

Next, to clear the alarm event from the Base Station (including that red light, which means there was a recent alarm), you'll need to either dismiss the alarm notification on the KeyPad or disarm and re-arm the system from the KeyPad or within the SimpliSafe app. 

I'd be happy to answer any questions you might have about your system. Alternatively, our team is available by phone or through live chat to answer your questions in real-time with you. 

All the best,

Alexandria C.

(edited)