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Fri, Mar 29, 2019 1:42 PM

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Multiple Users

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

Official Solution

Community Admin

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3.2K Messages

5 m ago

Hi all,

This is a very popular topic, so I thought I'd give you the latest info.

Right now, SimpliSafe accounts are set up as single-user logins. If you'd like to access your account on multiple devices, you'll want to sign in with the same username (email) and password.

The login process does include Multi-Factor Authentication via SMS. You can set up multiple phone numbers to receive the MFA verification code. On a device that is already logged into the app, head over to Menu > Manage Account > Multi-Factor Authentication to get started.

As I mentioned, multi-user support, with different users being able to access the same account through multiple logins, is a very popular request - and it's not falling on deaf ears. Our engineering team is actively IN DEVELOPMENT of the feature.

In the meantime, this thread is the best place to add your voice to the chorus!

(edited)

15 Messages

@davey_d​ I think it'd go much further if we could see either a development roadmap, if not a timeline.

Currently your support forum is actually more developed that the actual product, as you can sign on with Okta SSO.

2 Messages

@davey_d

Y'all need to deliver this. Your products and service are excellent.

The fact that your data infrastructure can't handle multiple and different levels of user  access and control this is not good. It should be past that early stage of develolment by know. The fact that you haven't enhanced the service for slightly more complex situations, like businesses or managed properties, means your just leaving money on the floor. My employees love having simplisafe's flexibility to confirm adjust where sensors and cameras go, and who to notify.

All those small businesses out there with mildly tech savvy people would be a very good market. Seems it would easily pay for any refactoring of the database and apps.

John

4 Messages

@Muu@davey_d I agree aswell I think it would be not only helpful but very cool if we had a roadmap or timeline of features/development

1 Message

@davey_d​ Had I realized that a single login was the only option, I would have picked a different service. Please address this ASAP!

19 Messages

@davey_d​  ".....if and when we roll it out" ....IF ?!? 

(edited)

2 Messages

4 y ago

How should multiple users in home be setup? Is the idea that everyone uses the same single account, or should I create multiple user accounts for a single dwelling? How should this work with the mobile app?

T
Note: This comment was created from a merged conversation originally titled Multiple mobile app users - wife.

2 Messages

I have the same question. Can my wife download app and control system from her phone after entering my credentials?

Captain

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4.7K Messages

@mishra0, yes you can. My wife and I are on the same account, 24.99 plan and both use the android app on our two Galaxy S7's.

708 Messages

As of now, there is only one account available to control (at least the SS3 system) through the SS app.  My wife and I share the same account.

ADDITION: I use the android app and my wife uses the IOS app.  No issues that we have found (yet).

Community Admin

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3.2K Messages

@sanjay.mishra01

The previous reply is of course correct. There is no limit to how many devices can be logged on using the same login details.

Johnny M.
SimpliSafe Home Security

2 Messages

Johnny,
is there a future feature to add multiple users to the account. I am really surprised a security company would not account for multiple users for an account with different levels of permissions.
Please advise

2 Messages

4 y ago

Development, where are we with the ability to create multiple logins, with their own email address, app code, and pin?  This should be a huge effort within engineering and as you can see from the multitude of posts, this is a feature people have been asking for since the system was first made public.  Is there a feature already in the system to get this done? Rick
Note: This comment was created from a merged conversation originally titled Feature request - multiple logins with different pins

2 Messages

We absolutely need this!

1.3K Messages

I've asked a number of times out of curiosity but I don't recall ever seeing a reply...

Why is it that you'd want people other than the system administrator, so to speak, and perhaps a trusted second to have the ability to arm/disarm (or otherwise control) the system remotely?

If it is primarily about receiving notifications then other people can be set up to receive email and or SMS notifications, and they don't even need the SS app to receive them.

3 Messages

We have multiple family members who would like to use a phone based app to arm and disarm the system, they do not need access to all of the system management features on the app.

Simple example, last person to leave the house forgets to arm the system. They do not need the full functionality of app (may be a young teen) but they would like to arm/disarm using a phone app.

The key pad is fine, but believe it or not, sometimes young teens come home and forget to even check the key pad and set off the system.  They are phone centric, they will look to see if the system is armed using their phone.

For those worried about remote access, this could be an option in feature managed by the main user. Besides, the system sends messages whenever the status changes already.

11 Messages

YES!!! DEFINITLY!

11 Messages

Absolutely need this feature!!!! In particular, I want to have some interior rooms armed without anyome but parents able to disarm them. For example, if a kid tries to access the liquor, we will know.

2 Messages

4 y ago

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

292 Messages

4 y ago

This idea has been suggested by many for years.
Guess its not a priority for SS.

3 Messages

3 y ago

Is it possible to setup multiple user accounts so several individuals have access to the App features?  If possible, how do you do it?
Note: This comment was created from a merged conversation originally titled Multiple Users for App?

1.3K Messages

No. That is a longstanding, as in years, unfulfilled request.

Multiple users can use the app, but it is all under the same account log in with the same level of access privileges for all.

17 Messages

3 y ago

Is it possible to set up additional users with the iPhone app?  I'd really like my wife to be able to arm/disarm from her phone.  I know I could just download the app and have her log in as me, but I am hoping for a better way.
Note: This comment was created from a merged conversation originally titled Additional App users

1.3K Messages

All users on a given account share the same login and have the same level of access.

That has been longstanding request to address but it is what it is today, and there has been no word from SS that it will ever change.

17 Messages

Well, I suppose I won't even mention to her that it can be done.  What she doesn't know.....

13 Messages

I would like to see this, too, @SimplisafeSupport

2 Messages

Well can’t believe after all these years theystill haven’t figured out how to do this. Almost every competitive app handles this quite easily. You invite users from the app. They respond with their email address.  You verify the email and allow them to create an account that has access to the same devices in the home. Some apps even allowed you to restrict which devices they have access to. See Ring as an example.

5 Messages

Is there a big thread with this request? My wife and I both use the app (with my login credentials), but she doesn’t have my password manager and can’t verify the login without my phone. 

7 Messages

3 y ago

Is it possible to have multiple logins to an account? Seems like I should be able to have each person in my family logging into the app with their own account so that we do not have to share a password or account or have a special gmail address just for this app. I could see any way to do this in in either the website or the mobile app.

TIA,

Jeff
Note: This comment was created from a merged conversation originally titled Multiple App Logins

1.3K Messages

Nope. One for all, all for one.

7 Messages

Hmmm....ironic for a security company...

7 Messages

Wow - now I see this has been a feature request for 6+ years. Shame on me I guess for not doing more/better research.

https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/multiple-user-accounts

30 Messages

3 y ago

It is bad security practice to have multiple users sharing a single login - please can you add the ability for multiple users to be on the same account?
Note: This comment was created from a merged conversation originally titled Multiple users please

Advocate

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2.2K Messages

Not just multiple users, I suspect, but with different levels of access, no?

30 Messages

Yeah I guess, good point.

1.2K Messages

It would be nice actually.  The other day our son accidentally disabled the alarm while the rest of us were home and it kinda freaked us out.  It would have been nice to see in the app that it was his app.

30 Messages

Just to bump this. A bit like how you can set multiple PINs so you know who has disarmed your system, letting different people access the app so you can tell who is who would be good.

Thanks SS

1 Message

2 y ago

Na

2 y ago

Is it possible to have each family member create their own login with their email to our family account?

I'd ultimately like to have my children be able to download the app and be able to arm/disarm the system but do not want them to get alerts or to have camera access.
Note: This comment was created from a merged conversation originally titled Multiple logins on one account?

1.3K Messages

No. It's all one. Been a common request for years with zero indication it will ever change.

If it's a deal-breaker return the system if you still can.

57 Messages

Would be nice but doubtful it will ever happen. They seem to barely be handling what they have now.

2 Messages

requested this feature in 2013. cancelled my simplisafe back then after a year of waiting.  just reordered their new system assuming they must have fixed it, and discovered they haven't.  cancelled my latest order.  sharing your password is not an acceptable solution.

Advocate

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2.2K Messages

Multiple logins would be a SS server issue, and no base unit of any level would be involved.

2 Messages

SS will lose market to Cove if they don't keep up with basic features like this. I was expecting it to be standard for all security alarm systems.

2 Messages

2 y ago

Hi,
   I would love the option to have access to 2 accounts on my account but not have the other account have access to mine. I will give you 2 examples.

If I have a set up at my home and a set up at my office I would like multiple people to have access to the office but I do NOT want them to have access to see my cameras in my house.

If I have a set up at my house and a set up at my parents house (they put me as the second contact on their account). My parents want me to have access to their cameras but I do NOT want them to have access to mine.

In both of these situations the alarm goes off at the office or my parents house I have to log out of my home account and login in to view camera activity. It then asks for permission to my fathers email address for me to gain access (because I was logged into my account). This is very time consuming and stressful especially when it's in the middle of the night and when I have the monitoring office call to verify I don't need assistants. Most cases I have to disable then alarm and then drive over going in blind because I can't check camera to check because it's faster then getting the access into the account.

We love SimpliSafe and I would love for this option!

If anyone has any helpful tips on this it would be greatly appreciated.

Thank you :)
Note: This comment was created from a merged conversation originally titled Multiple accounts User access

Captain

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4.7K Messages

@ dogtags I am not sure if this will address your needs but SS does have a business dashboard that can handle multiple sites separately. I would call sales and see if it would help.

2 Messages

Feature Managers,

I concur with this need. We currently have 3 systems for 3 separate business locations. I loved it so much I bought a system for the house. I definitely need to separate the business and home user pools.  I find myself choosing between which i want to monitor and having to constantly login/logout.

Thanks!

2 Messages

2 y ago

I have a friend who comes over often enough while I'm away to give them their own PIN for the system.  If they wanted to be able to remotely set the alarm (say they leave and forget to alarm it, but traveling all the way back is a hassle) is it possible for them to access the app without having the master login?  I don't want them to have my login and be able to see the other PINs on the system, but them being able to remote set the alarm would be useful.
Note: This comment was created from a merged conversation originally titled Multiple app logins possible?

Community Admin

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469 Messages

Hi @zachcolorcrew,

At this time, we don't have the option for sub-accounts or accounts with limited access to an already activated system. This is one of our most requested features so rest assured that we have added your account to the list of those who desire this feature. This will help our dev team know that this is a high priority for our customers. In the meantime, while not a perfect solution, it may be best for your friend to give you a call to arm the system remotely if they forget.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

Add me to the list as well.

Community Admin

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469 Messages

Hi @Pewlsharck,

Per your request, we have just added you to the list as well!

SimpliSafe Social Team
SimpliSafe Home Security

3 Messages

Add me to the list as well :)

2 Messages

add me to the list 

2 Messages

1 y ago

So it came to my attention while getting my new Simplisafe system set up that I have to give my wife MY login details to access the app on her phone. To make it worse every 30 days she has to ask me for the text verification code. For a security company they sure are practicing poor digital security. While Im not worried about my wife messing with my account what if I wanted to add the parents or kids to the app? In 2021 there is no excuse for the lack of adding multiple user accounts to a single security system. Hell ADT has this feature and they're app sucks!

Is there any chance this is a planned feature or on the road map? If not why?
Note: This comment was created from a merged conversation originally titled Multi users on one account?

Community Admin

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3.2K Messages

Hi tcorderoiv,

You are correct. At this time, each SimpliSafe account is able to support a single user only.

In terms of multi-factor authentication, you do have the option of adding multiple phone numbers. That way, all parties will also be made aware whenever someone is attempting to log in.

But yes, there's definitely a demand for separate logins for each user. We'll be adding your feedback to our growing list!

- Johnny M.
SimpliSafe Home Security

Captain

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4.7K Messages

@davey_d I have been a long time customer in the camp of "who cares" on this topic but had a situation today where my and I could have really used separate logins (and yes, it involved authentification..ugh). Is anyone on your dev team working on this for eventual implementation?

Captain

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4.7K Messages

Love the comment on ADT. Had them going on 10 years ago and they were the worst.

15 Messages

Multiple users seems silly to not have. Sharing credentials is not a good idea. Sharing MFA alerts is a dirty dirty hack, time to pay down that technical debt and implement multiple users properly.

2 Messages

Funny.  I just set up a new system, and was looking for a way to add the rest of my family to the system.  Now reading this, I guess I can’t.  You are correct that even lower grade alarm systems have this capability.  It’s unfortunate that every user we desire to add will have to have the same login credentials.  How stupid.  Maybe I should have stuck with Ring even though it’s an Amazon product.

2 Messages

1 y ago

Why is there no way to create a login for my family without giving them the master account ?  Every major alarm company I've used had this feature and I mistakenly assumed SimpliSafe would have something similar.
Note: This comment was created from a merged conversation originally titled Need multiple app logins

1.3K Messages

Personally, I don't have a problem with it because I know nobody will mess with anything except arm/disarm. But, certainly, others like yourself voice concern.

This has been a longstanding request with no indication if or when it will ever be addressed. So, much as SS works for me, if this is a showstopper for you then returning the system is, unfortunately, your only real option unless you're willing to live with it this way indefinitely.

22 Messages

The recent addition of 2FA (which is a good thing) has surfaced even another need to support multiple accounts.  My family members are constantly frustrated by getting logged out by the app.  Maybe it only happens once every 30 days per person, but it sure seems more often than that.  In any case, they always need my help to get signed back in because I receive the 2FA code during sign in.  This issue is one of my 3 main gripes with SimpliSafe.  I've been a customer for about a year.

A second complaint is smart locks that too often get stuck in a state of "not responding".  (I've tried tons of replacements.  None of them have fixed the issue.)

The third, and biggest security gap in my opinion, is that the app does not require a PIN to take actions on your system.  Imagine the bad guy who meets your wife in the carport when she gets home and forces her to use the app to disarm the system.  Or the person who breaks into your house and forces a system disarm via the app.  No chance to use the duress code, because there's no system PIN required.  The SimplieSafe app could be used to circumvent needed security in lots of similar and scary scenarios.  (You can configure the app to use a PIN, but that's not the same thing.)  I'm shocked that this security hole exists in the system and no one seems to care.

Community Admin

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3.2K Messages

Hi castewa88 et al,

There is a little bit of a workaround for that particular MFA issue, in that you can actually set multiple phone numbers to receive the confirmation texts. So whenever anyone tries to log in, everyone gets notified.

And yep, we've had quite a few requests about multi-user logins. I definitely forward all your requests, and the more of them there are, the higher priority it becomes to our dev team. So keep 'em coming!

As for that duress scenario - unless you're in a scenario where an intruder would be watching you closely for a whole, they wouldn't necessarily know that you normally use the app to disarm your system. So you could still use the Duress PIN via your Keypad.
However, duress via app is another great idea.

22 Messages

Thanks Johnny M for the tip re: multiple phone numbers for 2FA texts.  I did not realize that was an option.  Having multiple account logins is nonetheless still a long requested feature in these threads and one that it sounds like other companies offer.  Hopefully the dev team really is aware of that and is working on this much needed and often requested feature.

I think you miss the point about the app not requiring a PIN.  It's reasonable to think that a "bad guy" can know enough about SimplieSafe to know that the system can be disarmed using the app regardless of whether the person normally uses the app to disarm the system.  And it's certainly reasonable to assume that most anyone who has SimplieSafe likely uses the app.  All that bad guy then has to know is that using the app will disarm the system without a PIN thereby bypass the victim's opportunity to use the duress PIN.  With that basic, or at least pretty easy to learn, knowledge, a perpetrator could catch any SimplieSafe user before the system is disarmed (whether indoors or outdoors) and force them to disarm the system via the app.  The alarm ends normally before the end of the entry delay.  The bad guy wins.

1.3K Messages

The problem I see with mobile app Duress PIN is that you can be practically anywhere in the world and trigger it, yet the authorities know only the monitored address. Are you there? It's pretty much a given with the keypad or fob; not so much with the mobile app. If it's doubling as a panic button, per se, it does no good away from home.

If somone has done enough due dilligence to stake you out and try the scenario previously described, it seems plausible they are also smart enough to force the disarm remotely while a partner in crime stakes out the property. If you "disarm" and the cops show up, they just hang back until then scene clears then do their dirty work.

It's easy to daisy chain a bunch of "what ifs" into a worst case scenario, and there are any number of ways security systems can be defeated. The key difference between possibility and probablility.