agbc's profile

Tue, Apr 12, 2022 4:07 PM

3

Upcoming +20% price increase

I've been a customer for less than a year and I'm already being hit with a 20% monitoring plan price increase in less than a month. I understand prices cannot stay fixed forever, but the way they indiscriminately raise costs for everyone is such a poor experience for customers. 

Official Solution

Community Admin

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2.9K Messages

Il y a 4 m

Thank you for your feedback. We're sorry to hear about your experience! This is the first time we have ever raised our Monitoring prices, and it's not something that we have taken lightly. We did it so we could continue investing in improving our products and services.

If you haven't already, you can read more about this on our Help Center. But I would also suggest giving our Support team a call at 800-548-9508 for options that may be able to help.

2 Messages

@davey_d​ 



How will my service be improved Dave? I don’t want cameras or phone apps from SimpliSafe.

(edited)

Community Admin

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2.9K Messages

We are continually working on improving all of our products and services. So yes, that does mean smarter app features, and more devices to add to your system (which we obviously would strongly suggest you try out!). But also things like better emergency dispatch, and smarter support when you need it.

By the way, you mention that you were looking to upgrade. Did you already know about our Upgrade discount? We can get you at last 50% off a brand new system! Our Support team at 800-548-9508 can put together a package for you.

(edited)

1 Message

You have a tough job trying to spin it.

2 Messages

I wasn't notified of the increase, it just showed up on my bill. That's bad.

Good catch on the spin. That's also bad.

So far Simplisafe is two for two in the bad department. Not looking forward to a 3 for 3.

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Community Admin

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2.9K Messages

@YesOfficer​ all customers were notified a month in advance by email - to the address we have on your account, so you could be prepared for the change. If you give our Support team a call at 800-548-9508, we can even tell you the date when the email was sent. Of course, if you have concerns about your service, our Support team would also be happy to take care of you.

2 Messages

Il y a 4 m

You don’t have to put up with it. Competitors exist. Sell your old system to offset the costs of new. Loyalty will get you nothing and there is no grandfathering. I’ve been a customer for well over a decade. Haven’t received an offer for a cent off expanding my system, not that I expected it. My system is getting old and some components are no longer available. So I’m shopping the competition.