samibutcher1998's profile

Mon, May 16, 2022 3:44 AM

Base serial already active

Moved into rental unit. In past tenant used same system will not let me use it with a new account.

please help

thanks 

Captain

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4.7K Messages

Il y a 3 m

@samibutcher1998 As you are not the account owner, SS can't really assist you, except direct you to your landlord who will have to contact SS. They will walk him or her through the process from there.

Community Admin

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2.9K Messages

Il y a 3 m

Hi @samibutcher1998 ,

The captain is correct. It sounds like a previous user's Monitoring Plan is still active, which means that the Base Station cannot be assigned to a new plan.

So what we need to do is cancel that other Monitoring Plan - and the easiest way to do that is to call our Support team, who will ask for the Safe Word passcode.

If you don't know the Safe Word passcode, our Support team can still help. Please keep an eye out for a private message from me shortly, and I'll have a Specialist take care of you.