tblackcar's profile

Thu, Sep 22, 2022 6:04 PM

Need a new part

I have recently moved and bought new locks for the place. i tried to install my simplisafe deadbolt smart lock but i cannot find my other plastic adapters. is there a way i can get new ones? i would need all of them except the yellow as that is the only one i have.

2 Messages

Il y a 7 d

The SimpliSafe team got my request fulfilled in less than 8mins

Community Admin

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3.2K Messages

Il y a 7 d

Hi @tblackcar ,

Glad to hear that you were already in touch with our Support team. For anyone else, please give us a call or start a live chat and we can get a replacement order out for you!

Captain

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4.7K Messages

@davey_d​ Now if only you can the same for those customers that purchased the doorbell pro directly from SS and want a black faceplate. ....:-)

Community Admin

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3.2K Messages

@captain11​ alas, that's currently not available for us. Our Fulfillment team keeps stock of replacement items, like the Smart Lock adapters that OP mentioned. But for the faceplates, our Fulfillment only has the white.