theroutsaz's profile

Fri, Jul 15, 2022 5:12 PM

Our lock stopped working after upgrade!!

Our lock stopped working after upgrade!! Contacted Simplisafe engineer and they confirmed problem. Was told replacement would be sent overnight! Supplied return lable for old lock, 3 days later told no locks in stock now I'm stuck with no lock! Found Bestbuy has in stock requested Simplisafe refund me cost "THEIR RESPONSE CANT DO THAT" NOW STUCK WITH NO LOCK FOR MONTH..... TERRIBLE CUSTOMER SERVICE!!!

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Official Solution

Community Admin


3.1K Messages



I sincerely apologize for this experience. The Smart Lock is currently out of stock, which is why there's a delay. But we should have also let you know that right from the beginning.

I'm going to create a ticket with our senior-level Support team, and we'll get this situation sorted out for you!