3 Messages
Part needed
I broke the tailpiece adapter on our smart lock. Specifically, the red one. I've contacted customer service and gotten the wrong part mailed to me. I can only do it over the phone, whenever I try to email ( to include a picture of the specific part I need) I am told to call.
Then I call, and am sent the wrong part.
I have scoured the internet with no luck. Anyone know where I can get a hold of this tiny plastic piece without buying a whole new lock???
Jim
35 Messages
5 m ago
If you comment on this post you can paste an image of the part here, and then the community can possibly advise you on how to get the part.
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hannaisntclever
3 Messages
5 m ago
(edited)
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Jim
35 Messages
5 m ago
On thing you can try is to simply repair the red tailpiece part using superglue/cyanoacrylic glue. With most plastics the bond actually melts the plastic and is as strong or stronger than the original plastic itself.
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davey_d
Community Admin
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2.9K Messages
5 m ago
@hannaisntclever So sorry to hear that you had trouble. Looks like our Support agent just requested the wrong part for you. If you give us a call again at 800-548-9508 and ask for replacement "Smart Lock Adapters", we can send you a new set!
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