I broke the tailpiece adapter on our smart lock. Specifically, the red one. I've contacted customer service and gotten the wrong part mailed to me. I can only do it over the phone, whenever I try to email ( to include a picture of the specific part I need) I am told to call.
Then I call, and am sent the wrong part.
I have scoured the internet with no luck. Anyone know where I can get a hold of this tiny plastic piece without buying a whole new lock???