I purchased Simpli Safe for my business 3 years ago. I am having issues with my system and tried for over an hour to get someone to pick up the phone today. I realize most companies are working from their homes, but they have to have more reliable support. You wait on hold listening to their music and then once it rings to a person you hear nothing and then moments later the call disconnects. This has happened multiple times to me in just the last hour. Then when I hit the sales number (to buy a system) magically it does connect and I can talk to someone, but then have a bad connection with them where you hear every other word....but what i did hear is the connection cards inside their units are no longer being support by T-Mobile for connecting...Wait, you're telling me my system which I'm paying for no longer works and with the rioting and looting going on throughout LA, i don't really have a system that can talk to the monitoring station. Yep! I asked why they didn't send a new unit or notify me and Cici (the rep) tells me we have to call in once the connection becomes weak. Really. Bad customer service. I have to call you because the system you sold me doesn't now work becuase of something to do with T-Mobile. Just beware of this. I'm sure if you are buying a new system now, you'll be ok until several yrs from now when they do the same thing and don't let you know.