S

Wed, May 13, 2020 11:10 PM

Bought expensive package, was assured if we paid extra for faster shipping it would get here by the 16th. Now says

Bought expensive package few days ago, was assured if we paid extra for faster shipping it would get here by the 16th. Now says the 21st so it needs to go to new address. When I try to get them to do it on the phone I get put on hold for 20 minutes then get hung up on. We want the address changed immediately & a refund of the "faster" shipping charge.

Advocate

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2.8K Messages

2 y ago

Try calling again and pressing #1 for sales.  Not sure why they are still having issues with calls being dropped, it's been that way since before Thanksgiving last year!

If they can't change the address, then cancel the order (if it hasn't been shipped yet), and buy again with it being shipped to new address.  Don't count on shipping speed or cost, because even if they offer the faster shipping, it often does not happen.  Also, almost all the shipping carriers are stating they may be a few days behind due to the coronavirus pandemic.

1.2K Messages

2 y ago

See my other reply, no point in flooding the forums with multiple duplicates.  Have some forum etiquette.