J

Thu, Apr 16, 2020 11:11 PM

Cancelling Service

I have now called four times and have been treated with no professionalism or urgency. I have spoken to Glenda & Kyle in your customer service department who have attempted to transfer me to loyalty which seems to be impossible to reach. I have been placed on apparent holds after 15 minutes of waits where the music stops and the line stays active but no agent.

The lack of customer assistance is not appreciated and as a long time customer I am appalled at the difficulties. I

Captain

 • 

4.7K Messages

2 y ago

@jaytoro7 what issues are you having? Many in the forums can possibly assist.

1.2K Messages

2 y ago

Based on someone elses post the call center employees may be working from home.  The phone switching system likely wasn't built with pandemics in mind.  As Captain said, you may get better help here anyways if you are interested in trying.

1 Message

2 y ago

I too am having the same issue...no response from the loyalty department for over a week.

Will be canceling my service/account

Captain

 • 

4.7K Messages

2 y ago

I called customer support today to order a refurb simplicam for 19.99. Phone was answered in less than 30 seconds. I did confirm with the rep she was working from home, could have been on Mars as far as I cared, service was great!!

1 Message

2 y ago

I cant reach any of these people. Time to cancel this trash service

Captain

 • 

4.7K Messages

2 y ago

@ parrav.simon  what is your issue? Possibly someone here in the forums can assist?