Wed, Feb 5, 2020 4:40 PM

Coupon code not applied at checkout. Got charged double

Got charged double on my recent order. When I called in to support, they said that my coupon hadn't been applied at checkout but that they would apply it and apply the refund back to my account. When I received my equipment, the receipt had record of the coupon that was applied upon checkout. Unsure how I was charged the full amount but the receipt would indicate otherwise.

No big deal, they said it would take 1-3 business days to receive this and it has now been over a week.

When I try to call in now, I am left with one ring followed by silence and then followed by a complete disconnect.

Who can I contact to resolve this issue as soon as possible?



2.8K Messages

3 y ago

Unfortunately, you have to keep trying to call them - try calling early in the mornings when they open (9am, ET), and pressing #1 for sales, someone should answer sooner.

Community Admin


2.9K Messages

3 y ago


Looks like you were able to get in touch with our Support team to get your order refunded! Let us know if you have trouble again.

Johnny M.
SimpliSafe Home Security