Tue, Oct 13, 2020 9:08 PM

Credit Card Update Bug

I have multiple listings for the same credit card on file on my account. I need to delete them. I cannot. I've been having problems updating my credit card for two years. I call or email every couple of months, and am told 'our engineers are working on that bug'. But, it's been two years! I just want to pay the bill.

Is anyone else experiencing this?



4.7K Messages

Il y a 2 y

@pmgriffiths my credit card can be updated. Just did it, however....

Hey Team SS....I do have 2 other credit cards I want deleted, not used.  If I call can that be done?

Community Admin


469 Messages

Il y a 2 y

Hi all,

While customers are not able to remove credit cards from their accounts themselves, we can most certainly do it over the phone. Feel free to contact our Support Team by calling 1-800-548-9508 from 8 AM to Midnight ET.

SimpliSafe Social Team
SimpliSafe Home Security