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Wed, Mar 3, 2021 9:41 PM

Customer service reps

I'm am writing to complain about the extremely horrible customer service I received from Christy D. She was very rude, did not listen, and kept me on hold unnecessarily. I had to call customer service back on another phone line. The rep that helped me, Tiffany answered my questions, handled my concern and even wrote and sent me an email before Christy even came back to the phone. People like Christy are why we chose to cancel our service. You need more Tiffany's instead.

Community Admin

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469 Messages

1 y ago

Hi @willlyles,

We're sorry to hear about the unacceptable service that you received from Christy. That is certainly not the experience we expect to be giving our customers. We'll make sure to review the call so that we can take the appropriate actions. While we have removed Christy's last name from your post because we value privacy, if you'd like to discuss this further, please let us know and we can have a supervisor reach out to you.

SimpliSafe Social Team
SimpliSafe Home Security