Customer Services

Literally spent "hours" on phone with support services on 2/13/20.  My problem was not resolved.  I spoke with two different reps.  With each conversation, I asked to be transferred to a supervisor and was told "they will only tell you the same this I told you".  This must be part of their training because both reps stated the same thing exactly.  When I insisted, I was told they would take my number and a supervisor would contact me at "their convenience".  Well, no response yet!!!  I guess it's not convenient for them!

I sent an email to Simpli Safe on 2/14/20 with support questions.  On approximately 2/19/20, I sent a second email asking how long a response to emails takes.  To date, I haven't received a response to either email!!!!

My frustration has hit it's limit.