I tried contacting customer support today, and it says there is a high call volume. I finally got in touch with a support person, after more than 30 minutes and tried to resolve the problem with my keypad that is not powering on even after replacing new batteries. The support person asks me to unplug the base station and remove the battery from the base station. She told me that the base station would need to resync with the keypad. I ask her how will the KEYPAD be able to resync with the base station if it does not turn on. The support person hangs up the phone without resolving my issue. I am trying to call again, but it appears my wait time is longer. Can anyone help?