Door Bell Camera
We have been a client of Simpli Safe for years and love it except for the Door Bell it has never worked correctly for u even after 3 replacements and hours on the phone with teck support and being told it was my wi fi but I even had Xfinity here to see what was wrong with it and the teck from Xfinity checked everything (we have TV - Phone and Internet with them)and says No not them and all worked before we called them except the door bell from SS. The last 2 times I was on the phone with SS for over 2 hrs trying 1 thing again then after another and it still keeps saying "Not connected to wi-fi' One time it will connect then next 2 or 3 time it doesn't. I have had 3 tecks at least at SS tell me after being on the phone with them forever they would have conversations with other tecks and get back to me and none of them ever have called me back? We also have another camera inside the house and it works every time I click on the app on my cell phone, but the door bell one maybe 1 3rd of the time it will show our entrance where it is at on my cell app even after it has send the sound that it sees action at my door it won't show the entrance and says it is not connected to wi fi? I just quit calling after so many tries to get this figured out and only HOPE if we do have an issue one day it will work?? I am posting this here incase some one else who has this problem will see this and know about it so you don't think your problem is you. Stay Safe!!