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Fri, Jan 17, 2020 3:38 PM

Door Sensors don't work on recessed doors.

The system does not work on recessed doors. I sent photos to Simplisafe and they said that the system will not work on our doors. We moved into a new house and are now beyond the 60 day return window. This is dishonest and deceptive marketing from Simplisafe that its system won't work on recessed doors - which are not uncommon, especially in older homes. Customer service has been very unhelpful and hard to work with. I am unimpressed by Simplisafe. Won't recommend to anyone.

1.2K Messages

Il y a 3 y

A handy man could make them work by recessing the magnets into the door frame.

3 Messages

Il y a 3 y

If I understand what you mean by "recessed" doors I had one and I simply cut a spacer out of a piece of oak to match my woodwork and attached it to the door and mounted sensor to it. It looks pretty good. I believe you should be able to make something to work on your recessed doors