Faulty keypad

Like several people, one of the keypads (the Master keypad) included in my kit is faulty.

The unit *always* goes unresponsive and turns into a brick after a day or so. It gobbles batteries in a matter of a day or two. I have relocated the keypad numerous times to rule out range or interference problems.

I performed an "emergency pairing" with a clueless, script-reading, Tier I technician over the phone which produced zero positive results.

This keypad is toast and requires replacement. A simple review of my system's logs by Simplisafe will confirm that my keypad never worked properly. Overall, I am satisfied with the system but I would very much like a replacement keypad shipped to me.

Keep the good feeling alive, stand by your product and either ship me a new keypad or provide a serious solution to fixing my original keypad.

v/r,
R.A.