S

Sat, Dec 19, 2020 6:40 PM

General settings in app

In the Simplisafe app, the general settings is locked:

When I hit settings then scroll down and hit general settings, it then says in a window:
"There was an unexpected error with your system.  Contact Customer Service".

I have contacted customer service twice and both technical agents did not know the answer.  They suggest putting in on this customer support  forum.

Captain

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4.7K Messages

2 y ago

@stephenwarrick88 I am guessing you talked with SS outsourced 3rd party agents. They are nice and good for 1st level support, but the answer you got is "simpli" not acceptable. I suggest you call back and ask to be connected to Simplisafe support in Boston. I myself consider them "2nd tier support" and know their stuff.

Community Admin

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2.9K Messages

2 y ago

@stephenwarrick88,

We answered this question on a different thread. But just in case you missed it - we'll be having a Specialist (our more experienced escalation team) reach out and troubleshoot!

- Johnny M.
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