captain11's profile
Captain

Captain

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4.6K Messages

Wed, Sep 8, 2021 11:52 AM

Google Site Search in Forums MIA!!

So, it's easier to keep track of and not get buried in the forums like everything else, I thought it would be prudent to start a separate thread on this. Easy for me, easy for Simplisafe to keep us posted on the progress they are achieving working on this issue.
For those customers not aware, Simplisafe removed the search function a few years back saying they were going to put up a new forum as part of a new Customer Resource Center. (CRC) Neither happened but they are reporting they are working on it now. Unfortunately, due to some changes from Google (and I am sure some action from SS but can't confirm it) Google Site searches don't work now either, and Johnny M has reported they are aware of it and will address it as soon as possible. This thread to provide timely, gentle reminders.
While the new Help Center is ok and has a search tool (go imagine), the forums have much more comprehensive information.
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Here's a short recap from another related thread I just make elsewhere.
Good morning, Johnny!! Today is Wednesday Sept 8th. Two weeks since you advised your crack team of web coders would start "as soon as possible" getting google site searches working again in the forums. By the way, in case you are wondering, I am like a dog with a bone on certain things, and this is one of them. Let's not be posting about this during Thanksgiving week 2023 please. Thanks!

Advocate

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108 Messages

1年前

This brings back memories of our discussions on the (at the time) upcoming cameras.  Thanksgiving 2023?  Hmmm...  I'll go 2026.

Captain

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4.6K Messages

1年前

@hondaman88 LOL.  Ah, fond memories.  Don't know the reason why you were off the forums for so long, but I am very glad you are back.

Now if only Simplisafe develops and sells a "Hub" or whatever to connect my SS3 system to my Amazon Echo devices so I can turn on my nine lights duirng an alarm event, I will be finally done!  BTW, outdoor camera working great, they really did a nice job on it, although a tad too expensive.

Community Admin

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2.9K Messages

1年前

Captain,

If I had an update, I'd give it to you. I'm not a fan of not being able to search posts either. It only makes my job a little bit harder!

- Johnny M.
SimpliSafe Home Security

Advocate

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417 Messages

1年前

Wait, is there no way to delete our own comments? Seriously?

Captain

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4.6K Messages

@Worthing, yes, you can delete yoru own comments. What Johnny M and I are talking about is the lack of a search function in the forums.  A search tool was once avaialbe, then gone but at least you could do a Google Site search. Now that doesn't even work.

Community Admin

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2.9K Messages

1年前

Hey Captain,

I have some news on this front. We started implementing changes to the website a week or so ago, and had been waiting for Google to start catching up (which can take a bit of time). The latest change seems to have done the trick, and search results are starting to show up again at last. It might still take a few days for more results to reappear.

- Johnny M.
SimpliSafe Home Security

Captain

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4.6K Messages

1年前

@ohnny M I want to say, sincerely, thank you for the followup on this and, not only getting it done, but by providing the status here in the forums. Hopefully hondaman88, and many other customers, will find it here in the forums and know about it. Please pass my thanks to your web staff for making this happen! hondaman88, the glass is half full!!

Advocate

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108 Messages

1年前

Progress!

Captain

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4.6K Messages

1年前

@hondaman88 just checked and, as Johnny M stated, it is just starting to populate and  as of right now not much showing.

Here is a test: Simplisafe and Star Trek: great together.

Now I can do a search on Simplisafe and Star Trek. Will report back if and when it shows up on a google site search. As a past president said "Trust but verify". :-)

Advocate

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417 Messages

1年前

@johnny m,

Thanks for the update.

So I can manage my expectations, is this fix what you were referring to in https://simplisafe.com/forum/customer-support-forum/testimonials-reviews-and-suggestions/when-will-they-finally-u or is that referring to something else entirely?

Community Admin

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2.9K Messages

1年前

Worthing,

This is specifically about forum threads being blocked from Google search. So basically just fixing something that broke.

What I refer to in that other thread is a real, and much bigger update.

- Johnny M.
SimpliSafe Home Security