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Wed, Apr 29, 2020 4:22 PM

Great products, but IMO the TV commercial falls flat

A general comment on Simplisafe TV commercials: We have owned a wireless Simplisafe alarm system for about 2 years now, and we love it! Easy to set up, control and troubleshoot. Great customer service. Of all the alternatives on the market for a home alarm system, we chose wisely.

However, your recent TV commercial(s) IMO undermines the credibility of your products. The product quality speaks for itself, well designed affordable and can be installed by just about anyone. However, the chap in the balaclava with the handlebar whiskers is embarrassing, considering the quality of your products. Visually it does not convey, to me at least, the value of your products to consumers. An attempt at humor that, IMO, falls flat. Best to stick what you know best, and focus on the the product(s) and value to potential users.

Best Regards, and keep up the great products!

Dave Wadiak
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