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Fri, Jul 10, 2020 10:31 PM

Great Support

I just want to to know Gwendolyn IS THE BEST!!!!! I called for help about getting a notification for my door bell camera on another phone (so two phones would work) and Gwendolyn was able to get me the right answer that worked where others at Simplisafe I called couldn't!

2 Messages

2 y ago

Wow! Can I get Gwendolyn's direct line?! I was starting to think their CS was a sham.

326 Messages

2 y ago

Their CS is 90% sham.  Every once in a while, we see a standout of good customer service, but mostly it's waiting forever and getting hung up on.

1 Message

2 y ago

excellent customer service

I'd like to commend Keirra Parker. She was able to find and clear up a package with a motion sensor  that was not originally delivered.
She cleared up the problem and I had the motion sensor and another piece of equipment delivered within  a couple of days.
Will ask for her the next time I have any issues.
Thanks Keirra!