A

Sun, Jan 26, 2020 2:12 PM

IMPOSSIBLE!

I have been having a problem for several months where I would be requested to go into my account each month to re-enter my payment information, although my credit card number HAS NOT CHANGED. It is ridiculous to expect that a customer wastes their time keying in the same number each month to pay for their monitoring service if that number does not change. I do not have to do this in any of the other 14 accounts that I pay with this particular card so I know this is not a problem with my card. I have confirmed this with my bank as well. The problem is within SimpliSafe's own system and they know this and have admitted as much to me. Yet it continues!

On December 19, 2019 I sent an official account cancellation request to SimpliSafe and I know that it was received because I was contacted by Breanna J. This cancellation request was never honored. I AM DONE WITH THIS COMPLETELY APATHETIC COMPANY!
No Responses!