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Mon, Oct 11, 2021 3:00 PM

Issues with the App (Android)

Is anyone else having issues with the App?  It's has not been functioning properly for over a week now.  It won't let me login unless I launch the browser, login there and then the App will login. I uninstalled and reinstalled, same issue.

Captain

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4.6K Messages

10 m ago

@kelli.washington I am running Android 11 on a Pixel 4a and the app is working fine, however, I did have to set up my AppLock again for no apparent reason.

Advocate

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417 Messages

10 m ago

@kelli,

See https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/app-login-issue for more information that may apply to you. There was a change made on September 30 that may be affecting your ability to log into the app.