T

Wed, Jul 28, 2021 1:29 AM

LONG WAIT TIMES

Over an hour of wait time in the evening with no answer to cancel the account for a system I no longer have. I tried early the next day and was able to get through.

Community Admin

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2.9K Messages

1 y ago

Hi timjp,

Apologies for the wait, but I'm glad we got you taken care of. Yes, we've been working on getting these hold times down, and our lower-traffic times like early mornings are already seeing improvements.

- Johnny M.
SimpliSafe Home Security