franferrara53's profile

Mon, Mar 28, 2022 8:26 PM

Not happy at all.

Not happy at all.  Their door lock is inconsistent and I’m tired of replacement parts. I also didn’t realize that there needs to be internet to work at all.  If I’m gone for months I’m not paying them and internet. The door and windows alert sends error messages.  I shouldn’t have to go through the many steps to delete it and reset the entire system.  For a single older person with disabilities I don’t recommend it. 

 

This post was created from this comment on different post

Community Admin

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2.9K Messages

5 m ago

@franferrara53​ thank you for your feedback.

Yes, unfortunately, if you want to have remote control of the system, it does need to be connected to the internet. If you have Monitoring Service active, the app can use the built-in cellular connection.

But if you're not subscribed, the only connection available is through your home's WiFi.

As for those errors - the most common cause for errors is with the wireless signal between them and your Base Station. Unfortunately, resolving connectivity problems requires working with the equipment itself. Just deleting and re-adding the sensors wouldn't really resolve the underlying issue.

Of course, our Support team is more than happy to continue troubleshooting to get your whole system up to working order. And if you like, I can even arrange for a call from a senior agent.