captain11's profile
Captain

Captain

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4.7K Messages

Thu, Feb 13, 2020 3:29 PM

Now after the holiday rush.....

When will online chat be back? It's mid February, after the holiday rush and staff hiring should be expanded by now to staff it properly.  When it was operating, the agents were world class: friendly, knowledgeable and effective.  How about tomorrow, Valentine's Day? It will show you care about us customers. :-)

1.2K Messages

Il y a 3 y

Takes more than chat to win my love, I want flowers and candy! :)

Advocate

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541 Messages

Il y a 3 y

Hey, i will take some free monitoring lol

Captain

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4.7K Messages

Il y a 3 y

How about an apparent fake Nest Support number posted in the forums. I emailed SS to take it down. Per Google Support, not their number.  These forums have to be monitored!

Advocate

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541 Messages

Il y a 2 y

Hey captain, i had to call today and see whats going on with my 3 free months of monitoring because i signed someone else on and helped install and can you believe i waited no more than 3 minutes lol very nice. Funny thing is they cant find anything about what i did through my app for the new customer, so i told the guy the people's phone number, email address and there names he goes whatever man i dont care check your account and it shoukd be done so i look yep its on there dont owe nothing till may. This guy didn't even care so of course im like whatever as well my man thanks hahahaha

1.2K Messages

Il y a 2 y

Lance, what was his name?  I'd like to call him and report the 700 customers I just signed up!  :)

Captain

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4.7K Messages

Il y a 2 y

@Lance843 glad you got your 3 months of monitoring but the attitude of the support rep is not acceptable and in the long run, not good for customers, him or SS. Having managed a call center for many years, appreciated when a customer reported both good and bad service and recognized and rewarded good behavior and retrained and monitored bad behavior.  If not effective, that person was out. Recommend you send an email on your experiences, both good and bad.

Advocate

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541 Messages

Il y a 2 y

@drunkpenguin, i believe his name was eric but not 100%sure. And i hear ya about that lol he woukd give you the rest of your life for free hahahahaha. @captain he really wasn't mean or anything it was more like he was either tired or just not in a working mood or not happy i dont know but he was just mainly like yea ok here you go bye lol so maybe just one of those days you know. Now if he was mean and rude then yes something woukd have been done then but hey i have those days as well. But if i happen to ever get him again and he's like that then yes i will probably say something. Hell he could have just had someone die he knows and was depressed i don't know but its all good now, i got what i needed lol