captain11's profile
Captain

Captain

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4.6K Messages

Sun, Aug 15, 2021 6:05 PM

Online Electronic Gift Cards

Called into customer service today (option 4) to ask if I could preay one year of the 24.99 interactive monitoring plan for my daughter and son-in-law. The rep (Shelby in FLA) was very nice and said she would be able to do it. Thanks to the slooooooowwww systems at Simplisafe, it took hera bit to process, and to state the obvious, slow systems are not her fault.  Truth be told, I was thrilled she was able to do it and will send a separate email to SS mgt to recognize her for great service.

Request to SS: allow customers to purchase online gift cards that can easily be given to other customers and redeemed for products and services.  Save us customers, and your support staff, unnecessary calls, time and effort.  And, by the way, make more money!

Advocate

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417 Messages

1 y ago

And maybe also throw us a bit of a discount for paying in advance for a year? Please? :)

Captain

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4.6K Messages

1 y ago

@Worthing another example of bad communication on Simplisafe's part, but good news for you if you are interested. Pay for 1 year, get 2 months free.  It is mentioned sometimes in the forums by SS associates but other than that, its a secret. Sometimes, a very badly kept secret.  And yes, I got 14 months for prepaying my daughter's monitoring for 12 months earlier today.

Advocate

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417 Messages

1 y ago

@Captain11

This is exactly the kind of info we need to know. Thanks!