gussentementes's profile

Thu, May 19, 2022 10:10 PM

Outdoor Camera Review

I’ve been a SimpliSafe customer for years and was really looking forward to the outdoor camera when I finally bought two this year. I have been comparing it side by side to a Ring cam on my system for a couple months now and I’m ready to send the SS back. This camera should not have been shipped to customers, IMO. I’m not an engineer but the camera responds way too slowly, it doesn’t connect half the time despite it being 10 feet from a router, and it’s UI is inadequate. Does it even have an adequate processor for video streaming? And the video quality in daytime is way over-exposed compared to my Ring. It actually offers better video quality at night than during the day. I have zero issue pulling up my Ring (which is 2x farther from my router) every time and getting fairly true colors and decent clarity. I’m bummed.

This post was created from this comment on different post

Community Admin

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2.9K Messages

3分前

Thank you so much for your feedback, @gussentementes . Our engineering team continues to work on improving the Wireless Outdoor Camera, and further updates are already on the way. We hope that you bear with us in the meantime, but we thank you for giving the Outdoor Camera a chance.

2 Messages

@davey_d​ thanks for your response. How can I take advantage of these updates? Are the software updates automatic? Honestly, SimpliSafe should invite its buyers to send back their cameras and get a heavy discount for a version 2.0 (if one is being developed). I can accept an inadequate user interface, but the performance, picture quality, and speed is below expectations relative to market peers. 

Community Admin

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2.9K Messages

@gussentementes , camera firmware updates are indeed automatic. Performance is definitely continuing as a major focus for future updates. Stay tuned.

1 Message

11日前

After waiting years for SimpliSafe to come out with an outdoor camera they completely dropped the ball. The camera records even when the system is off! Don’t go skinny dipping in your pool or hot tub if you have a camera overlooking the patio.  Even if the system is off, the camera will record everything. 

this has got to be the absolute stupidest thing ever.  The correct and expected behavior is to have the outdoor camera on when the system is in “home” or “away”, and off when the system is “off”.

this is a serious blow to your credibility in my eyes, and probably others once the word starts to get out. 

I will be returning my camera. 

Community Admin

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2.9K Messages

@skerman37​ we understand we're you're coming from, and we've already forwarded multiple similar requests to our engineering team. But please keep in mind that just like all of our cameras, the Outdoor Camera is locked down so that only you are able to view recordings from it. We strongly agree that privacy goes hand-in-hand with security.

Of course, if and when we push out an update for the camera to add this feature, I will let you know.