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Sun, Nov 15, 2020 5:05 PM

Poor Customer Service for Current Customer

I need to add 2 components to my existing order and do not appreciate that existing customers cannot get the same discount as a new customer. I already had to add 2 additional sirens a little over a week ago and now I need to add an additional keypad and key fob.  The sirens were not loud enough to hear from entry points into the house so I was disappointed that I had to pay for 2 more but they did offer me a 35% discount which made it a little more bearable.  Today, I went to order the additional keypad and key fob but they would not allow a discount at all because I am current customer.  You might want to be a little more considerate of existing customers.  I am now in the process of sending the entire system back due to poor customer service for existing customers.  I cannot believe you are willing to lose a customer of 33 dollars but I do stand on principle.  The representative I spoke with the get the additional sirens was more than willing to work with me on the discount and had the authority to do that on his own.  The rep that I spoke with today was very nice and apologetic but had to keep checking with other sources until all resources were depleted.  I am going to wait a few days to see if this entry might fall on the right ears and have them do what is right by honoring the 35% discount.  Sorry about my long rant but feel that it needed to be known.

Amelia

Captain

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4.6K Messages

2年前

@ apking0413 as far as the economics involved, yit appears you got what you were promised by the pricing promo and then some.. On the technical end, the aux SS3 sirens weren't loud enough to hear from entry points? My one aux siren, set on high, is loud enough to the raise the dead.  Are you sure you don't have the siren on low or medium sound? Are all working?  My house is two story, approx 2600 sq feet.

2 Messages

Yes I have the sirens set on high.  I have 2 on my main level now so I can hear it from my bedroom and one in the kitchen near the entry door.  I have now placed one in the full basement that I have and am hoping that 3 will be enough.  The sirens were described as to have the impact of a Led Zepplin concert if my memory serves me and I guarantee I could not sleep thru that but when in my bedroom with the door closed I could not hear the one in the kitchen that is on the same floor.  If I could not hear it from my bedroom then I certainly would not be able to hear it in the basement workshop as it would have to carry between 3 more doors and that was not happening. My house is a 3600 ranch with full finished basement and believe me one siren was nowhere near loud enough.

1.3K Messages

2年前

I'm pissed off too that as an existing customer I don't qualify for new customer discounts/promos from my cable company, or credit card issuer, or...

Anyway, yeah, I agree. Sounds like there might be more to the story re. the siren audibility.

Captain

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4.6K Messages

2年前

@ apking0413  With that many sirens there is something definitely wrong with your system.  Again, I have one aux siren and we literally can't bear it when its on. Granted, your house is larger and all on one floor, but something is amiss. I would call support, troubleshoot and, if unsatisfactory, ask to be escalated to a tech specialist.,

1.3K Messages

2年前

What are you expecting the sirens to do, sound during an alarm, or as some other sort of notification?

Captain

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4.6K Messages

2年前

@whoaru99 excellent question that I missed. If he is looking for the door chime, for example, he could put up 20 sirens and it wouldn't help.

Advocate

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2.8K Messages

2年前

I'd like to point out, that there have been other reports of the siren not being loud enough, despite the highest volume level - my siren as well is not loud enough, similar to the OP's situation where being in a room with a closed door can be an issue.

Captain

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4.6K Messages

2年前

@ coltmaster1  my one siren will raise the dead.  Possible defective unit?

Advocate

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2.8K Messages

2年前

From 2018, brand new off the new-development table? Unlikely.  I'm also not hard of hearing.  And have cathedral ceilings.  The volume level of medium and high, are the exact same, so maybe that's defective, I don't know.  Either way, rather than spend more on another siren, I placed it elsewhere in a hallway and it helps, but a closed door can really make a difference between being able to hear it in deep sleep vs hearing it when awake and alert.  My(wired) smoke detectors are ear-splitting, the siren not so much unless standing very near it when it's going off.

Captain

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4.6K Messages

Colt, you may want to get it replaced. On medium it was so loud after the Co sensor went off (cooking escapade, long story) it was ear splitting.  Changed the siren to high and armed, set off alarm and the Mrs. was very happy when I shut it off. Did go outside and you could hear it fine.

Advocate

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2.8K Messages

2年前

You're probably right, and I know, I know, stop putting it off!  With the placement in the hallway, it's much better and hasn't been an issue, too bad Best Buy doesn't sell the sirens, lol.  I should point out, that in any open room in the house, it is ear-splitting indeed, it's when the door to the furthest bedroom is closed that is the issue.  I should probably test it, we've recently installed pass-through wall grates, one being in said bedroom, I'm guessing the siren will be heard loud and clear now :)