Poor customer support

Hi wellerbean,

For security reasons, we always require customers to call in to verbally confirm their Safe Word passcode whenever an action would negatively impact your level of security - for example when downgrading or suspending your Monitoring Service. Admittedly yes, our Retentions team will try to convince you of the benefits of our higher service levels

But it does sound like you're having a different issue - less about the service plan and more about hardware. You might just want to try resetting those two cameras, and making sure that they're associated with your service location. Here's how:

1. For the SimpliCam, press and hold the top button for 16 seconds, then release. For the Video Doorbell Pro, unmount the camera, and look for the reset button on the back, next to the USB service port.
   
2. Release the button, and the camera will reboot into the original Setup Mode, with a blinking white light.
   
3. Head over to the SimpliSafe app, and from the Menu, select Set up a camera
   
4. Follow the on-screen instructions. The first question should ask if you're installing as part of an existing property, or at a new location. Select Yes, then continue with the rest of the setup process.

Once the setup is complete, you can test the camera by heading over to the Cameras section of the app.


- Johnny M.
SimpliSafe Home Security