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Mon, Feb 8, 2021 5:01 PM

removing credit card

I added a new credit card a week ago and they charged the old card today.  How do we remove old credit cards?  I selected the new card, but the charge continued to the old card.

Captain

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4.7K Messages

Il y a 2 y

@david076 speaking from experience, the only way to take care of this is to call.  They will get it straight.

Community Admin

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469 Messages

Il y a 2 y

Hi @david076,

After adding a new payment card to your account you'll need to make sure that that card is selected for each system that you would like to use it on (assuming you have more than one). That being said, if you would like to remove an old form of payment from your account, you can call up our Support Team at 1-800-548-9508 and they'd be happy to help!

SimpliSafe Social Team
SimpliSafe Home Security