Returns and refunds
The company provides for a 60-day trial period to make sure that customers are satisfied with the product, a money-back guarantee. I never even opened the box and moved to a new residence where I did not need a security system. Because it was beyond 60 days I was denied the right to return for a refund. Inflexible policy, hiding behind a rule that was not intended for my circumstances doesn't say much for the company.