Thu, Oct 22, 2020 7:20 PM

Sent Used & Damaged Equipment then Customer Support Said Supervisor Didn't Want to Speak With Me to Fix the Problem

I recently spent $419 on a brand new home security system from you and half of the sensors showed up in horrible condition. They were pre-owned with missing adhesive and some still had paint on them from the last owner, 4 other sensors had dead batteries, my home tower is having issues connecting to the sensors, my siren doesn't work, and the 24/7 Network monitoring I signed up for is charged to the wrong account.

The whole thing is a disaster. I just spent my entire lunch hour on the phone with customer support and the person I spoke to told me their supervisor / manager didn't want to speak to me because everyone is taking advantage of working from home and not really working.

This is completely unprofessional, I move into my home this Saturday and need to remediate the security issues immediately. Charging someone for a brand new system and sending then used and broken equipment and then not fixing it is theft in my eyes.

Community Admin


469 Messages

Il y a 2 y

Hi @austenjamesmiller,

The experience that you have spoken of is simply unacceptable. We would like to do what we can so that we can make things right for you. We have set up an appointment to have someone from our Special Operations department reach out to you as soon as they can.

SimpliSafe Social Team
SimpliSafe Home Security