R

Mon, Oct 26, 2020 7:18 PM

Shipping

I'm disappointed in the time it takes to receive products.  I ordered an upgrade for my entire system and they said it would be here in 5-7 business days, that's the shipping I paid for.  Now Fed Ex says it won't be here until the 29th.  That's 10 days for shipping.  My son, who lives a mile away ordered a full replacement of his system a day after I did and he received his in 4 days.  Hmm...

4 m ago

I paid for expedited shipping on March 30 so it could be at my house within 3-5 business days. It is April 8 and still no sign of it. I wasted a lot of money for faster shipping

Community Admin

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2.9K Messages

@ashleyernst2017​ so sorry about that! Sounds something might have happened with your package. Have you already been working with our Support team at 800-548-9508? We would of course be happy to refund the cost of shipping - as well as making sure that your package is on the way.

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