Simplisafe has been a nightmare
We keep getting false alarms. They have replaced equipment but to no avail. Generally the CS reps have no clue what to do or even how the systems operate as they should. To contact Simplisafe you have to wait on hold for 30-60 minutes and they do not respond to emails for days on end. I just want this to be over and send this mess back. Time to move on. NO this is not user error as I would expect the responses to be!